Our quality policy
Based on the principle PDCA, and driven by our motto “do what we say and say what we do”, our commitment to quality service is total and irrevocable since the beginning of our activity.
From the reception of our patient to the final rendering of the result, all our acts are standardized and formally identified; while leaving the ease and comfort of the patient to place in the best psychological and physiological conditions.
Information & Quality
Our tools for quality are first and foremost the degree of satisfaction of our patients. the absence or the least of claims will be due to our practices. Our tools are the voluntary and / or unplanned audits of accreditation and certification bodies that accompany us.
This is how we are pleased to be one of the first and leading medical analysis laboratories to be very soon certified and accredited to TUV, TUNAC standards by the firm …
Management, Qualification, Avantage
In practical terms, each agent is involved as much in the regulations as in the light of his / her powers and responsibilities.
the biologist, the assistant and the manager ensure the application and adaptation of the quality commitment. The means available to the laboratory to satisfy the patient and any other partner are identified … Laboratory staff, from director to simple officer, have received or will receive appropriate training related to their responsibility.
The laboratory has computer tools (X-PRO computer solutions) dedicated to document management, technical operating procedures and organization.
Quality in everyday life
This is our main concern but also our goal. All members of the laboratory team participate by providing the means to ensure the adequacy of skills / equipment.
The attentive listening of the requests of our patient constitutes the main axis of our activity in the respect of the rules of ethics and legal requirements.
Conclusion
We hope at our level and by mobilizing our potentiality to live up to our mission to serve the public.
